RIGHTS AND RECOURSES

The right to be informed of existing services and the way to obtain them

The right to receive, with continuity and in a personalized and safe manner, services that are scientifically, humanly and socially appropriate

The right to choose the professional or institution you wish to receive services from

The right to receive emergency care

The right to be informed of your state of health, and of various options open to you and their consequences, before giving your consent to care

The right to be informed as soon as possible of any accident that occurs during the provision of services

The right to be treated, at all times, with courtesy, fairness and understanding, and with respect for you dignity, autonomy, needs and safety 

The right to accept or refuse care, on your own or throught your representative, freely and in enlightened manner

The right to have access to your record, which is confidential

The right to participate in the decisions that concern you

The right to be accompanied or assisted by the person of your choice in obtaining information about services

The right to file a complaint without the risk of reprisal, to be informed of the complaint examination procedure and, if required, to be accompanied or assisted in the procedure

The right to be represented in regard to all your recognized rights if you are temporarily or permanently unable to give your consent

If you are an English-speaking user, the right to receive services in English, according to the government access program

Source: Minister of health and social services