Centre d’Assistance et d’Accompagnement aux Plaintes Montérégie


An organization dedicated to the respect of healtcare user rights and to

the quality of services provided by the healthcare and social services system.


Organization Overview

The Centre d’Assistance et d’Accompagnement aux Plaintes is a regional

independent organization.


Mandated in 1993 by the Minister of Health and Social Services, it offers support

to users who whish to file a complaint, working hand in hand with complaint and quality services commissioners as well as with the Protecteur du citoyen (Citizen Ombudsman).  Among other things, it facilitates conciliation amongst concerned parties.


Available anywhere in the Montérégie region, its services are free of charge and highly confidential.


Our board of trustees


The CAAP Montérégie is run by a board of trustees consisting of  community members, each of them showing a particular interest in our regional health and social services system.  Some of them even worked in the field during their professional career.


M. Claude Avakian, président (Granby)

Mme Jinny Robichaud, Vice-présidente Granby)

Mme Sylvie Major, secrétaire (Laprairie)

M.Yvan Huard, trésorier (Saint-Jean-sur-Richelieu)

M. Guillaume Grignon Lemieux, Administrateur (Granby)

M. André Côté, Administrateur (Granby) 

Mme. Micheline Deschamps (Saint-Jean-sur-Richelieu)

M. Jean Thouin, Directeur général



Visibility and Quality of Services


As we step into the 21st century, the CAAP Montérégie must see the greater picture. With over 1.5 million healthcare users on its territory, challenges are yet to come. We believe that the disappointment and discontent experienced by many users are of our citizenship duty and that our services must be accessible and close to its community members to generate change. Far too often, a complaint procedure is perceived as being negative whereas it is most often constructive. In the name of service quality and improvement, CAAP is there for you.


Welcome !



November 26th, 2015

Portes ouvertes à Saint-Hyacinthe - De nouveaux locaux pour mieux répondre aux besoins de la clientèle

Le Centre d’assistance et d’accompagnement aux plaintes (CAAP) Montérégie procède aujourd’hui à l’inauguration de ses nouveaux locaux dans le cadre de sa journée Portes ouvertes. 

November 17th, 2015

Journée Portes ouvertes à Saint-Hyacinthe

Le Centre d’assistance et d’accompagnement aux plaintes Montérégie tiendra une journée porte ouverte prochainement et profitera de l’occasion pour inaugurer ses nouveaux locaux de Saint-Hyacinthe. Toute la population y est invitée.Date :              Jeudi,  le 26 novembre 2015 Heure :            10 h 30 Lieu :               CAAP Montérégie, bureau [...]