You are dissatisfied about the care and services?

You are thinking to file a complaint?

We can discuss...

We are here to listen, assist and support you...




Free and Confidential

  Call us: 450 347-0670 or 1 800 263-0670

[email protected]





Let's celebrate our 25th Anniversary!



Centre d'assistance et d'accompagnement aux plaintes (CAAP) Montérégie




Independant Regional Community Organization;


Mandated since 1993 by the Minister of Health and Social Services;


To help dissatisfied users who want to get better care and services;



Commit to providing accessible services:


  • Information
  • Advise
  • Assist and support user in any step undertaken to file a complaint, a report or an intervention request

Our values: respect of people and their will.





  • Vaudreuil-Soulanges
  • Suroît
  • Haut-Saint-Laurent
  • Jardins-Roussillon
  • Champlain-Charles Le Moyne
  • Pierre-Boucher
  • Sorel-Tracy



Work in partnership with other organizations.




Our objective: to make sure that your rights are respected and be satisfied.









July 6th, 2017

Board of directors 2017-2018

New bord of trustees-CAAP Montérégie 2017-2018.


May 24th, 2017

24e AGA 2017