Centre d’Assistance et d’Accompagnement aux Plaintes Montérégie


An organization dedicated to the respect of healtcare user rights and to

the quality of services provided by the healthcare and social services system.


Organization Overview

The Centre d’Assistance et d’Accompagnement aux Plaintes is a regional

independent organization.


Mandated in 1993 by the Minister of Health and Social Services, it offers support

to users who whish to file a complaint, working hand in hand with complaint and quality services commissioners as well as with the Protecteur du citoyen (Citizen Ombudsman).  Among other things, it facilitates conciliation amongst concerned parties.


Available anywhere in the Montérégie region, its services are free of charge and highly confidential.


Our board of trustees


The CAAP Montérégie is run by a board of trustees consisting of  community members, each of them showing a particular interest in our regional health and social services system.  Some of them even worked in the field during their professional career.


M. Claude Avakian, président (Granby)

Mme Jinny Robichaud, Vice-présidente Granby)

M.Yvan Huard, trésorier (Saint-Jean-sur-Richelieu)

M. Guillaume Grignon Lemieux, Secrétaire (Saint-Jean-sur-Richelieu)

M. André Côté, Administrateur (Granby) 

Mme. Micheline Deschamps, Administatrice (Saint-Jean-sur-Richelieu)

M. Jean Thouin, Directeur général



Visibility and Quality of Services


As we step into the 21st century, the CAAP Montérégie must see the greater picture. With over 1.5 million healthcare users on its territory, challenges are yet to come. We believe that the disappointment and discontent experienced by many users are of our citizenship duty and that our services must be accessible and close to its community members to generate change. Far too often, a complaint procedure is perceived as being negative whereas it is most often constructive. In the name of service quality and improvement, CAAP is there for you.


Welcome !


Video: October 15th, 2015

Le CAAP: un outil pour faire valoir vos droits (00:30 sec)



November 30, 2016

Networking, connecting and getting healthy on South Shore!


Laughter is the Food of Life, the 3rd annual Health Promotion Fair took place on October 29th in Brossard with 45 kiosks featuring interactive workshops, exhibits, and health related demonstrations. The diversity of kiosks is part of what makes this event so special where there is something for families, children, youth, seniors and the community at large. The main goal of this event was to promote health and nutrition while connecting the Montérégie English-speaking communities to the bilingual health services they are looking for, along with health tips and tools, crucial to a healthy lifestyle. This year’s guest speaker was Albert Nerenberg, an award-winning film director, journalist, entertaining speaker and one of the world’s top experts on laughter. He teaches new laughter techniques to groups all over the world. He says, "If you are what you eat, maybe you are what you act!"


This annual event is one of the ways in which the Assistance and Referral Centre for Health and Social Services (ARC) works towards its main objectives to contribute, connect, and share resources and information that supports community engagement and promotes community vitality in a meaningful and timely way. The success of this event is not only by connecting the community to the services but also by connecting the health and social service providers and community organizations to each other, making the fair an engaging networking opportunity that simply brings everybody together. Although this event highlights the vast array of services available it also still shows that there is still much work to do around access to bilingual services.


ARC would like to thank the planning committee, guest speakers, exhibitors, and guests, along with a special thank you to volunteers from Our Harbour for preparing the nutritious lunches. The success of the event came from collaboration with our partners and our community.


The event was organized by ARC in collaboration with the Montérégie English-speaking Regional Health and Social Services Partnerships Table and is made possible with Health Canada funding through the Community Health and Social Services Network (CHSSN).


November 4th, 2016

3rd Annual Health Promotion Fair - October 29, 2016

The CAAP Montérégie was at the 3rd Annual Health Promotion Fair organized for the English speaking community, on October 29, 2016 in Brossard. It was an opportunity for networking, between the representatives of community organizations, partners from the network health and visitors, about health, social and government services... Even the [...]