An organization dedicated to the respect of healthcare user rights and to the quality of services provided by the healthcare and social services system.

Organization Overview

The Centre d’Assistance et d’Accompagnement aux Plaintes is a regional independent organization.

Mandated in 1993 by the Minister of Health and Social Services, it offers support to users who whish to file a complaint, working hand in hand with complaint and quality services commissioners as well as with the Protecteur du citoyen (Citizen Ombudsman).  Among other things, it facilitates conciliation amongst concerned parties.

Available anywhere in the Montérégie region, its services are free of charge and highly confidential.

Our board of trustees

The CAAP Montérégie is run by a board of trustees consisting of seven (7) community members, each of them showing a particular interest in our regional health and social services system.  Some of them even worked in the field during their professional career.

Bottom row (from left to right) :

Mrs Françoise Côté, Administrator (Saint-Hyacinthe)

Mr Roger Bernier, President  (Waterloo)

Mrs Marie-Sophie Lamothe, Administrator (Longueuil)

Upper row (from left to right) :

Mr Yvan Huard, Treasurer (Saint-Jean-sur-Richelieu)

Mr André Côté, Administrator (Granby)

Mr Claude Avakian, Vice-president (Granby)

Mr Jean Thouin, General manager

Not on the picture :

Mrs Marie Bisaillon, Administrator (Saint-Jean-sur-Richelieu)

Visibility and Quality of Services

As we step into the 21^st century, the CAAP Montérégie must see the greater picture. With over 1.5 million healthcare users on its territory, challenges are yet to come. We believe that the disappointment and discontent experienced by many users are of our citizenship duty and that our services must be accessible and close to its community members to generate change. Far too often, a complaint procedure is perceived as being negative whereas it is most often constructive. In the name of service quality and improvement, CAAP is there for you.

Welcome !